This Return Policy applies to Additional Paid Services purchased on LINEAGE2.MS (in-game currency, items, statuses and other paid features). It forms part of the User Agreement. Nothing in this Policy limits mandatory rights of the User under applicable law.

1. When a service is rendered

An Additional Paid Service is rendered when the purchased in-game currency, items or status are credited to the User's account and become available for use. The User acknowledges that delivery begins immediately after payment. Where applicable law grants a right of withdrawal for digital content or digital services, that right ends once the service has been fully rendered with the User's consent, except where applicable law provides otherwise.

2. Cases in which a refund is available

• an erroneous or duplicate payment;
• a payment was received but the purchased in-game currency or service was not credited to the account within 24 hours;
• unused paid balance, where a refund is required by applicable law;
• other cases provided by applicable law.

3. How to request a refund

Send a request to admin@lineage2.ms from the email address linked to your Master Account and include: the account login, the payment date and amount, the payment method, and the order or transaction ID shown in your payment confirmation. We may ask for additional information to identify the payment. Requests concerning erroneous or duplicate payments should be submitted within 14 days of the payment.

4. Processing

We reply within 5 business days. Approved refunds are issued to the payment method originally used, less any fees charged by the payment provider where permitted by law. Refunds are not issued for services that have already been used in the game, or for accounts terminated for a breach of the User Agreement.

5. Chargebacks

Please contact us before opening a dispute with your bank or payment provider – most issues are resolved faster directly. Chargebacks filed for services that were duly rendered may result in suspension of the account until the matter is resolved.

6. Contact

Email: admin@lineage2.ms. Other contact details are published on the Contacts page.